Privacy and data protection
Privacy policy
How Brenchley’s Estate Agents collects, uses, stores and protects personal data when providing residential sales, lettings and property management services.
Last updated: 12 June 2026
Privacy policy
Who we are
Brenchley’s Estate Agents is a trading name of Brenchleys Property Ltd. For data protection purposes, Brenchleys Property Ltd is the controller of the personal data described in this policy.
Legal entity: Brenchleys Property Ltd
Company number: 17128247
Address: Unit 9, The Apprentice Shop, Merton Abbey Mills, 14 Watermill Way, London SW19 2RD
Email: shaun@brenchleysproperty.co.uk
Phone: 020 3355 7169
ICO registration: ZC131978
Personal data we collect
We may collect your name, address, email address, telephone number, property address, enquiry details, valuation requirements, viewing preferences, offer or tenancy information, property ownership information, financial and transaction information, proof of identity, proof of address, proof of funds and anti-money laundering information.
We may also collect technical information when you use the website, such as your IP address, browser type, device information, pages viewed, links clicked and cookie choices.
Where relevant, we may receive information from property portals, identity verification providers, credit reference or referencing providers, solicitors, conveyancers, mortgage brokers, surveyors, contractors, other estate agents in a chain, landlords, tenants, buyers, sellers and public sources such as Companies House or HM Land Registry.
How we use your information
We use personal data to respond to enquiries, provide property valuations, market properties for sale or to let, arrange viewings, qualify buyers and tenants, negotiate offers, progress sales and lettings, prepare tenancy or transaction records, manage landlord services, comply with legal and regulatory obligations, handle complaints, maintain business records, improve the website and communicate relevant service updates.
We may also use your contact details to send market updates, property alerts or service information where you have consented, or where we have a legitimate interest in doing so and the law allows it. You can opt out of marketing communications at any time.
Legal basis for processing
| Legal basis | How it applies |
|---|---|
| Contract | Where processing is needed to provide an agreed estate agency, lettings or property management service. |
| Legal obligation | Where we must process information for anti-money laundering checks, accounting, tax, estate agency, consumer protection or regulatory requirements. |
| Legitimate interests | Where processing is needed for reasonable business purposes, including responding to enquiries, managing records, preventing fraud, improving services and communicating with prospective or existing clients. |
| Consent | Where you have given specific consent, such as for optional cookies or some marketing communications. You may withdraw consent at any time. |
Who we share information with
Where necessary, we may share personal data with Rightmove, Zoopla, OnTheMarket and other property advertising portals; Apex27 and other CRM or property workflow providers; Google services used for email, calendar, analytics, advertising or maps; SiteGround, Cloudflare and website infrastructure providers; identity verification and anti-money laundering providers; tenant referencing providers; solicitors, conveyancers, mortgage brokers, surveyors and other transaction professionals; landlords, tenants, buyers, sellers and other estate agents in a chain; contractors and maintenance providers; HMRC, regulators, law enforcement or courts where required; and The Property Ombudsman where a complaint is referred.
We do not sell personal data to third parties.
How long we keep information
| Type of record | Usual retention approach |
|---|---|
| Sales, lettings and property management records | Usually 6 years from the end of the transaction, instruction or relevant relationship. |
| Anti-money laundering checks and customer due diligence records | Usually 5 years from the end of the business relationship, unless a different legal requirement applies. |
| Enquiry records where no instruction follows | Usually up to 2 years, unless there is a clear reason to keep them longer. |
| Marketing contacts | Until you unsubscribe, withdraw consent or ask us to stop, subject to any suppression record needed to respect your choice. |
| Website analytics and cookie data | In line with the cookie settings and retention periods used by the relevant analytics or advertising provider. |
Your rights
Under the UK GDPR, you may have the right to access your personal data, request correction, request erasure, restrict processing, object to processing based on legitimate interests, request data portability, withdraw consent where consent is the legal basis, and challenge certain automated decisions. These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact shaun@brenchleysproperty.co.uk. We will normally respond within one month, unless the law allows a longer period for complex requests.
Security and international transfers
We use appropriate technical and organisational measures to protect personal data, including secure access controls, HTTPS, careful record handling, secure software services and staff awareness of data protection responsibilities.
Some service providers may process information outside the United Kingdom. Where this happens, we will seek to ensure that appropriate safeguards are in place, such as UK-approved contractual safeguards or another lawful transfer mechanism.
Cookies, analytics and advertising
The website uses a consent banner so optional analytics, advertising and embedded services can be accepted or rejected. Google Consent Mode is set to denied by default until the relevant consent is given. You can review or change your cookie choices on the Cookie policy page.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office:
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to this policy
We keep this policy under review and may update it when our services, software providers, legal obligations or website tools change. The latest version will be shown on this page with an updated date.